Why I work this way
My background is operations and systems.
I’ve also done a lot of building. Launches, migrations, funnels, apps. One client described handing me an automation “like a Rubik’s cube.” I told her it takes me a minute to solve the Rubik’s cube. I like the puzzle.
But in all of that, I kept seeing the same thing. Good people spend real money on systems for a business they haven’t finished deciding on. Then the systems sit there, and they feel guilty about it.
I’ve seen it in my own work. More than once, I’ve delivered a build that did exactly what we agreed, and then watched the client never use it. Sometimes they’d changed their mind about the offer it was built for. Other times it just wasn’t what they’d pictured, and neither of us had known to put that picture into words before we started.
So I start with the decisions. My team builds once those are made.
